*Roll over credits reset each year January 1
**No show fees still apply....so show up or contact us!
QUESTIONS ABOUT OUR MEMBERSHIPS?
We've Got Answers!
For PRIME, PERFORM, and PREMIUM memberships, membership fees are applied to 1:1 services with a HELIYO specialist in one of three focus areas: training, movement coaching, or body work. They can also be applied to use of the AlterG Anti-Gravity Treadmill.
For PRIME, PERFORM, and PREMIUM memberships, unused credits rollover month-to-month. ***Rollover credit expires Dec 31 each calendar year.
HELIYO members can use the AlterG Anti-Gravity Treadmill a la carte at the discounted rate you receive for 1:1 services. For instance, if you are a PREMIUM member, you’ll get 20% a la carte AlterG sessions. If you plan to use the AlterG for more than 10 sessions/month, we recommend adding the AlterG Unlimited Access onto your membership for the best deal.
- Game Ready
- Trigger Point mobility tools
VIP booking means that we can work directly with you to book your next appointment. Without VIP booking, you’re required to book through our online scheduling system.
You can cancel your membership by emailing email@example.com. Membership, including account credit, will expire on the last day of your billed period. You are required to notify us at least 48 hours prior to your next payment date. Failure to do so will result in a charge for the next month (you will still have access to your membership services for the charged month).
You can put your membership on hold for up to 2 months out of the year. To put a hold on your account, please email firstname.lastname@example.org. You are required to notify us at least 48 hours prior to your next payment date. Holds are only available in 1 month increments. We cannot prorate a hold (e.g., a 1 or 2 week hold). When your account is on hold, it is frozen and your rollover credit cannot be applied until you reactivate your account. We are happy to help you determine the most cost-effective plan based on your situation! Contact us for more information.